Terms and Conditions

Key Definitions

“Company”,“Arula” (“us”, “we”, “our” and “ours”) means Arula Limited, (a company registered in England and Wales with company number 09884515)

“Property managers” means any person or agent who manages the tenancy or Property, submits or publishes a Workflow via the Website for Trade Professionals to quote or act on.

“Tenant” means any person named on the tenancy agreement

“Occupier” means any person living in the property not named on the tenancy agreement

“Property owner” means any person named as the owner of the property

“Landlord” means any person named as the owner of the property

“Arula Management service” means the service provided by Arula as a separate instruction via the Website in order to provide additional management services.

“Workflow” means project/job submitted by a customer via our service to Rated People or a nominated individual or Organisation.

“Users”, “You”, means anyone making use of the Arula Services.

“Service” means any procedure or service that is provided by Arula to Users, which includes, but is not limited to: information, services and products provided through the Website.

“Website” means the website Arula.co.uk and all the pages, content and sub-domains contained therein on both a mobile and web platforms.


As well as providing a site for Landlords or Property manager to manage their Properties, the website allows tenants to access tenancy related information and raise any issues to the Landlord/property owners. Allowing Landlords and Tenants to have an overview of the property information. Arula also provides a gateway for Landlords or Property managers to obtain Services from providers of all types via Rated People website. The website also provides access to management services provided by Arula Ltd.

Accuracy of Information

Although we make every attempt to ensure that it is correct and accurate, Arula cannot guarantee the accuracy of the information on this Service, and are not liable for any problems or losses arising from errors in the content. In using the Self-management Services provided by Arula, you acknowledge that Arula is not acting as a contractor or an agent and is not responsible for any work done or offered. It is the responsibility of the property manager to select a suitable service provider and to negotiate the terms for any work that they undertake, and Arula will not be involved or held liable for the agreement between the property manager and service provider. We recommend that any Property manager, before entering into a contract with any service provider, obtains confirmation of insurance cover, guarantees, qualifications and any other necessary document. If you suffer any problems or losses as a result of acting on the information provided outside of the Website, Arula will not be liable.


You agree to use the website only for lawful purposes and in a way that does not infringe the rights of or restrict or inhibit anyone else’s use and enjoyment of the website. Messages, profiles, Workflow descriptions and other content must be civil and tasteful. You understand that all postings, messages, text, files, images, photos, video, sounds, or other materials (“content”) posted on, transmitted through, or linked from Arula, are the sole responsibility of the person from whom such content originated. You are entirely responsible for all content that you post, email or otherwise make available via the Service. You understand that Arula does not control, and is not responsible for content made available through the service. Furthermore, the Arula site and content available through the Service may contain links to other websites, which are completely independent of Arula. Arula makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such website.

You understand that Arula does not in any way ‘vet’ or approve property managers, tenants, service providers or property owners, who are listed on the site.

You acknowledge that Arula does not pre-screen or approve all content, but that Arula shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any content that is available on the website for violating the letter or spirit of the terms or for any other reason.

Intellectual Property

Arula owns all the intellectual property rights relating to the site, including the designs, text, database, graphics and layouts, and you agree not use or copy any part thereof without our express permission. The intellectual property rights on postings, messages, text, files, images, photos, video, sounds, or other materials (“content”) Users upload to Arula are retained by the copyright owner, and these are added to the site by Users at their own risk. In doing so you are giving expressed and irrevocable permission for us to store, display and use the content.

Dealings with Organizations and Individuals

Your interactions with organisations and/or individuals found on or through the Website, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organisations and/or individuals. You agree that Arula shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between Users on this Website, or between Users and any third party, you understand and agree that Arula is under no obligation to become involved. In the event that you have a dispute with one or more other Users, you hereby release Arula , its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or our service.

Dealings with Arula Management Services

Any interactions with Arula management services, including payment and delivery of goods or services, are not covered in these terms and Conditions. Any agreement for the provision of management services by Arula are subject to separate terms and conditions, and are only applicable during the period/duration of the management services provided. The Management terms and conditions are only valid when agreed by both the Property Owner or Property manager and Arula Ltd.

Payment Terms & Refunds

Property Managers and Landlords

If you are a property manager or Landlord you are charged a fixed fee per property.

Refunds may occasionally be offered in other circumstances at the discretion of Arula

Failed & Disputed Payments

If you have a question about a charge on your credit or debit card, you agree to contact us using the form available on our Contact us page.

Should any payment method you use fail or is later reclaimed by the bank or card issuer you agree to pay any costs incurred by us plus a £10 + VAT administration fee.


You acknowledge that Arula may establish limits concerning use of the Website, including but not limited too the maximum number of days that content will be retained by the website, the maximum number and size of postings, email messages, or other content that may be transmitted or stored by the Website, and the frequency with which you may access the website. You agree that Arula has no responsibility or liability for the deletion or failure to store any content maintained or transmitted by the Website. You also acknowledge that Arula reserves the right at any time to modify or discontinue the website (or any part thereof) with or without notice, and that Arula shall not be liable to you or to any third party for any modification, suspension or discontinuance of any services. You agree that we shall not be liable for any loss or damages arising from the provision (or non-provision) of any part of the service, including loss of profit or consequential loss or damage.

Termination of service

You agree that Arula , in its sole discretion, has the right (but not the obligation) to delete or deactivate your account, block your email address, or otherwise terminate or restrict your access to or use of the website, immediately and without notice, and remove and discard any content within the website, for any reason, including, without limitation, if Arula believes that you have acted inconsistently with the letter or spirit of the terms. Further, you agree that Arula shall not be liable to you or any third-party for any termination or restriction of your access to the website. Further, you agree not to attempt to use the website after said termination.


Arula reserves the right to change or update these terms and conditions from time to time. As a User of the website, you are responsible for acknowledging any updates of these terms and conditions by visiting this section. Any significant changes in the terms and conditions will be followed by notification emails to all active Users.