Privacy Policy

At Arula, we take privacy very seriously. This policy will explain in the clearest way possible, how we treat personal information, provided by you.

We encourage you to read this policy carefully. It will help you make informed decisions about sharing your personal information with us.

The defined terms in this Policy have the same meaning as in our Terms and Conditions which you should read together with this Policy. By agreeing with this policy and accessing our website thereafter, you consent to the terms of this policy and agree to adhere to the requirements within the privacy agreement and our Terms an Conditions.

Collections your personal information

Arula is a provider of property management software that allows Landlords, property managers and their invited guests access to information.

To provide you with this service Arula, stores Data about the Landlord, Property and Tenants, this Data can include personal information. “Personal information” is defined as information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, address, taxation details, accounting and financial information. Arula does not however store your banking details.

Arula may collect personal information directly from you when you:

  • register to use the Service,
  • use the Service,
  • contact the support team, and
  • visit our Website.

You can always choose not to provide your personal information, but this may mean that we are unable to provide you with the full range of services.

Passing of personal information from you about others

Through your use of the service, we may also collect information from you about someone else. If you provide us with personal information about someone else, you must ensure that you are authorised to disclose that information to us by the individual.

To obtain authorisation to disclose this information, you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the details described in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Arula`s identity, and how to contact Arula.

Where requested to do so by us, you must also assist us with any requests by the individual to access or update the personal information you have collected from them and entered into the service.

Arula collects your personal information so that we can provide you with a property management service and any other related services that you may request. In doing so, we may use the personal information we have collected from you for purposes related to the services including to:

  • verify Your identity,
  • administer the Service,
  • notify you of new or changed services offered in relation to the Service,
  • carry out marketing or training relating to the Service,
  • assist with the resolution of technical support issues or other issues relating to the Service,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with you.

By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Arula will only use your personal information for the purposes described in this Policy or with your express permission.

Protecting your password

It is your responsibility to keep your password to the service safe. You should notify us as soon as possible if you become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgotten password” process.

Arula holds your personal information on servers located in the XX.

All Data, including personal and non-personal information, that is entered into the service by you, or automatically imported on your instruction, is transferred to our servers as a function of transmission across the Internet. By using the Service, You consent to your personal information being transferred to our servers as set out in this Policy.

Currently our servers are located in the XXXXXXXXXXX by XXXXXXXX, and Your personal information will be routed through, and stored on, those servers as part of the Service. XXXXXX complies with relevant aspects of the XXX EU Safe Harbor Framework and has certified that it adheres to relevant Safe Harbor Privacy Principles. If the location of our servers change in the future, we will update this Policy. You should review our Policy regularly to keep informed of any updates.

By providing your personal information to us, you consent to us storing your personal information on servers hosted in the XXXX. While Your personal information will be stored on servers located in the XXX., it will remain within our effective control at all times. The server host’s role is limited to providing a hosting and storage service to Arula, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.

If you do not want Your personal information to be transferred to a server located in the XXX., you should not provide us with your personal information or use the Service.

Arula takes steps to protect your personal information

Arula is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.

Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities Entrust & GTE Cybertrust, and all Data transferred between you and the Service is encrypted. You can find out more about our security arrangements and our data protection measures on our security page.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

Arula does not store Your debit card details

Your debit card details are not stored by the Service and cannot be accessed by Arula`s staff. Your debit card details are encrypted and securely stored by Worldpay to enable Arula to automatically bill your debit card on a recurring basis. You should review Worldpay Limited’s privacy policy ensure you are happy with it.

Disclosure of your Personal Information

We will only disclose the personal information you have provided to us to entities outside of Arula if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of the Service.We will not otherwise disclose your personal information to a third party unless you have provided Your express consent.

Mandatory Disclosures

In certain circumstances Arula may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

The third parties who host our servers do not control, and are not permitted to access or use your personal information except for the limited purpose of storing the information. This means that, for the purposes of UK privacy legislation and UK users of the Service, Arula does not currently “disclose” personal information to third parties located overseas.

Requesting access to your personal information

It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at alscott@arula.co.uk

Arula will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why.

We will only keep your personal information for as long as we require it for the purposes of providing you with the Service or when mandated by law to do so.

Email communications

Arula sends, product information, service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the service. Arula will remove you at your request.

Transfer of your data to third-party applications

The Service may allow you, the subscriber, or another invited User within the relevant subscription to the service to transfer Data, including your personal information, electronically to and from third-party applications. Arula has no control over, and takes no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that you can be informed of how they will handle personal information.

Privacy complaints process

If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:

  • by e-mail at alscott@arula.co.uk

We will endeavour to:

  • provide an initial response to Your query or complaint within 10 business days, and
  • investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

Policy updates

Arula reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website.